By Angie Barnett, President, Better Business Bureau | Greater Maryland
BALTIMORE -- January 20, 2011-- Losing weight is one of the most common New Year's resolutions after the gluttony of the holiday season. If you're pledging to lose some pounds this year by joining a gym, Better Business Bureau | Greater Maryland recommends asking 10 questions before signing on the dotted line.
In 2010, BBB received over 2,000 inquires and 68 complaints from Marylanders about gyms and health clubs. Nationally, consumers filed 7,251 complaints, putting the industry in the top 25 for most complained about businesses.
"Regardless of how eager you are to start losing weight in the New Year, take the time to do your research before joining a gym and don't give in to high-pressure sales pitches," said Angie Barnett, president and CEO, BBB | Greater Maryland. "Always check the health club out with your BBB, inspect the facilities closely and read the contract carefully, making sure that all of the promises are in print."
BBB recommends asking the gym and yourself the following 10 questions before signing up for a membership:
Questions to ask the gym:
1. What are the terms of any introductory offers?
Gyms often use special introductory offers to lure in new members. Just make sure you understand the terms and what the price will be once the introductory period is over.
2. Will my membership renew automatically?
Every year, BBB receives a large number of complaints from people who joined a gym and didn't realize that their contract would renew automatically and that they would have to take specific steps to cancel their contract.
3. How can I get out of my contract?
Getting out of a gym contract isn't always as easy as getting into one, so make sure you understand what steps you would need to take to cancel your membership
4. What happens if I move?
Gyms have any number of different policies when it comes to how moving will affect your membership. It might depend on how far away you're moving and if they have other locations nearby.
5. What happens if you go out of business?
BBB often receives complaints from people after their gym suddenly closed up shop and took their money with them. Ask the gym to explain what will happen to your money if they suddenly go out of business.
Questions to ask yourself:
1. What are my fitness goals?
Determining your fitness goals in advance will help you select a facility that is most appropriate for you. If you have a serious health condition, consult with a medical professional when setting your fitness goals.
2. Is this location convenient?
If the gym is across town, you'll be less likely to workout. Choose a fitness club that is convenient to work or home so the location is not a deterrent to getting exercise.
3. Can I really afford this every month?
Monthly gym fees add up and, after any introductory periods are over, the price could jump higher than your budget can handle. Do the math before you join and make sure you can afford a gym membership.
4. Am I feeling pressured to join?
Do not give in to high-pressure sales tactics to join right away. A reputable gym will give you enough time to read the contract thoroughly, tour the facilities and make an informed decision.
5. Did I get everything in writing?
Read the contract carefully and make sure that all verbal promises made by the salesperson are in writing. What matters is the document you sign, so don't just take a salesperson's word for it.
For more advice from BBB on how to be a savvy consumer all year long, visit www.bbb.org
About BBB | Greater Maryland
Headquartered in Baltimore, BBB | Greater Maryland is a non-profit organization that was established in 1922. It serves 18 Maryland counties and Baltimore City. In 2010, BBB provided over 1,302,000 Reliability Reports on businesses and handled over 12,500 marketplace disputes. BBB is supported by Accredited Businesses that have passed a comprehensive review, met BBB's Standards for Trust and agreed to the organization's Code of Business Practices governing sound advertising, selling and customer service practices that enhance customer trust and confidence in business. For more information please contact your BBB at 410-347-3990 or visit bbb.org.
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